When your order arrives please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear, however, if damage has occurred to the item(s) in your shipment, notify us immediately by email at info@sodashi.com or by phone on +61 8 9336 6837 (Monday through Friday 8.30 am to 4.30 pm (Western Standard Time) and provide your invoice number.