FAQs2020-11-02T20:23:40+00:00

Frequently Asked Questions

Sodashi Information

Who formulates the Sodashi products?2020-11-02T18:37:11+00:00

Sodashi’s Founder, Megan Larsen formulates all Sodashi products drawing on her unique knowledge of aromatherapy, Ayurveda, biochemistry and naturopathy.

Are Sodashi products natural?2020-11-02T18:47:55+00:00

Yes, Sodashi products are 100% natural. We create luxurious and effective skincare by blending the purest natural ingredients with love and intention, to deliver pure nourishment for beautiful skin.

Every single one of our products is free of synthetic ingredients including parabens, petrochemicals, GMOs, sulfates, synthetic preservatives and dyes, phthalates and triclosan.

What does ‘hand crafted’ mean to Sodashi?2020-11-02T18:51:57+00:00

Sodashi has a small-batch approach to beauty; our artisanal product is lovingly crafted on our own premises and each batch is a one-off production.

There is no compromise on the ingredients; we guarantee what goes in and importantly what stays out.

Are Sodashi products ever tested on animals?2020-11-02T18:52:43+00:00

No Sodashi products are ever tested on animals, ever. Sodashi operates in a sustainable and ethical manner at all levels of the business. We refuse to test on animals and do not enter markets that require animal testing.

Are Sodashi products manufactured in Australia?2020-11-02T18:53:32+00:00

Sodashi products are proudly manufactured in our very own facility in Fremantle, Western Australia.

Ingredient Information

Do Sodashi products contain vitamins and minerals?2020-11-02T18:57:12+00:00

We believe that creating skincare in its most natural state is the finest nourishment for beautiful skin, intact with all of the vitamins and minerals and other nutrients.

With this in mind, our products are created by blending the purest therapeutic-grade natural ingredients. For example, we use cold-pressed botanicals to formulate our products, to preserve the nutrients and enzymes, and ensure the maximum nutritional content of the end product.

I would like to try Sodashi but am not ready to buy. Can I order a sample to try?2020-11-02T18:58:33+00:00

Due to the nature of our raw ingredients and our manufacturing process, we do not give out samples. However, if you’re worried about your sensitive skin, we offer a great refund policy – please see the specifics of this policy here.

If you’d like to try a product on your skin, please feel free to visit the Sodashi Office (located at 126 Stirling Highway, North Fremantle, WA 6159, Australia) if you’re based in Perth, or visit one of our Spa’s (please feel free to get in touch to find your closest Spa).

How are Sodashi products preserved and what is their shelf life?2020-11-02T18:59:36+00:00

Sodashi uses natural preservatives Grapefruit Seed Extract, Benzyl Alcohol and Olive Leaf Extract giving the product a shelf life of two years. We recommend that products are used within six months of opening.

I’ve read that Grapefruit Seed Extract often contains a chemical preservative benzalkonium chloride, is that what Sodashi uses?2020-11-02T19:00:50+00:00

We are aware of the concerns that some have around Grapefruit Seed Extract, and we’re actually working towards removing it from our products because of this. That said, we are happy to state that the Grapefruit Seed Extract that we use contains no chemical preservatives at all and we have a Certificate of Analysis to confirm this.

Do Sodashi products contain any artificial fragrances?2020-11-02T19:02:08+00:00

Every single one of our products is free of all synthetic ingredients, including synthetic fragrances.

Sodashi will delight your senses, the formulas smell light, clean and botanical because they are formulated using the purest botanical extracts. The subtle natural aromas and delicate textures make them irresistible to touch and smell.

Why aren’t all Sodashi’s natural ingredients organic?2020-11-02T19:03:16+00:00

We source the finest therapeutic grade natural ingredients, organic where possible, to formulate Sodashi products.

Our essential oils for example, have to be of the highest quality to have the cell regenerative properties required to create effective anti-ageing skincare. We know our natural ingredients intimately, we know their characteristics and properties, and we know how to enhance their benefits by blending the ingredients in our formulas to create powerful synergies.

There are ingredients that are really important for us to use to ensure the efficacy of our products which are not yet available organically at the quality we require. We have made the decision not to compromise the integrity of our products by replacing these ingredients with lesser quality organic ingredients.

Fortunately, more and more organic ingredients are becoming available at the quality required for the manufacturing of Sodashi products, therefore, the percentage of organic ingredients in our products continues to increase.

What is the shelf life of Sodashi products?2020-11-02T19:04:18+00:00

Sodashi products have a shelf life of two years. We recommend you use your Sodashi products within six months of opening, to use them at their freshest for best results.

Product Use Information

What is the ideal daily Sodashi skincare ritual?2020-11-02T19:14:42+00:00

MORNING ROUTINE – FACE

  1. Cleanse

Gently cleanse the skin with your chosen Sodashi Cleanser. Apply, massage into the skin, and then rinse to remove. Repeat if you have time, the first cleanse removes impurities whilst the second deeply cleanses the skin.

  1. Compress

Compress with Cell Renewal Drops or Brightening Face Drops –these therapeutic blends of essential oils gently exfoliate the skin and boost skin cell renewal. Simply add four drops to a bowl of very warm water and using a face cloth compress on to the face two to three times.

  1. Tone & Hydrate

Refresh and hydrate with your chosen Face Mist.

You can also mist after applying make-up to fix, and use throughout the day to refresh and hydrate as needed.

  1. Treat – Skin Boost

Apply a thin layer of your chosen Sodashi Skin Boost – it’s a daily gel mask treatment to boost skin’s radiance and vitality.

The boosts also make a great primer under make-up and can be layered under a mask for a more intensive treatment.

If you are prone to blemishes, now is the time to use Sodashi’s Blemish Treatment. Apply a small amount onto affected areas.

  1. Eye Care

Eye Lifting Gel

Apply this leave-on gel to the eye area to instantly firm, tone and lift, and reduce puffiness. Allow drying.

Eye & Lip Smoother

Apply a small amount of this ultra-gentle super-hydrating moisturizer to the eye and lip area, to restore elasticity and minimize fine lines.

  1. Moisturise

Press your chosen Sodashi moisturizer into the skin rather than a massage to stimulate the lymphatic system and to give a more toned finish

If your skin needs extra hydration, try layering a Sodashi Serum underneath your moisturizer.

If your skin is very dry, use our night cream Nourishing Repair Treatment or Samadara Ultimate Age-Defying Crème as your day time moisturizer.

MORNING ROUTINE – BODY

After showering or bathing apply an aromatic Sodashi Body Oil or Body Lotion of your choice to deeply nourish and hydrate the skin and uplift the senses. Apply Body Oils to damp skin to lock in moisture.

The Fitness Recovery Body Oil is perfect following morning exercise, to warm muscles and relieve tension.

EVENING ROUTINE

 

  1. Cleanser

Gently cleanse the skin with your chosen Sodashi Cleanser. Apply, massage in to the skin and then rinse to remove. Double cleanse if you have time, the first cleanse removes make-up and impurities whilst the second deeply cleanses the skin.

  1. Exfoliate

Exfoliate the skin with Sodashi’s Enzyme Face Polish 2-3 times per week.

  1. Toning Mist

Refresh and hydrate with your chosen Face Mist. The Calming Rose Face Mist is particularly soothing before bed.

  1. Moisturise

Nourish the skin with your choice of Sodashi Serum. Press on to face, neck and décolletage and gently massage into the skin with upwards strokes.

Follow with your chosen Sodashi or Samadara moisturiser.

  1. Eye Cream

Eye & Lip Smoother

Apply a small amount of this ultra-gentle super-hydrating moisturiser to the eye and lip area, to restore elasticity and minimise fine lines.

For particularly dry and mature skin types, use our skin-transforming Samadara Ultimate Age-Defying Eye Crème and massage into the skin with Rose Quartz Crystals supplied.

 

WEEKLY TREATMENTS

Maintain skin radiance between facial treatments with one or two at-home intensive mask treatments per week. Choose from Sodashi’s Brightening Marine Mineral Mask, Gentle Repair White Clay Mask and Plant Essence Replenish Mask, and or multi-mask depending on your skin’s needs.

A weekly specialised treatment with Sodashi’s Eye Mask will also keep the skin of the eye area looking its best.

 

 

EVENING ROUTINE – BODY

Exfoliate body regularly with Sodashi’s therapeutic Salt or Jojoba Bead exfoliants.

After showering or bathing apply an aromatic Sodashi Body Oil or Body Lotion of your choice to deeply nourish and hydrate the skin and uplift the senses. Apply Body Oils to damp skin to lock in moisture.

The nourishing Serenity Body Oil is perfect before bed to clear the mind and promote deep relaxation.

Can I mix-and-match products from the different Sodashi ranges?2020-11-02T19:16:40+00:00

Yes, you can, we actually recommend it! It’s all about customizing the products to meet your exact skin needs.

For example, you could use the Clay Cleanser with Lime, the Calming Rose Face Mist, and the Rejuvenating Face and Neck Moisturiser if you have fairly normal skin, but get the occasional blemish and are concerned about aging.  It’s about responding to your skin needs.

If you need any skincare advice, please don’t hesitate to call us on +61 (8) 9336 6837 or email us at info@sodashi.com.au. We’d be happy to assist.

Or visit one of our amazing Sodashi Spa Partners and their expert therapists will be able to advise you on which Sodashi products will work best for your skin.

Do the Clay Cleaners remove waterproof makeup?2020-11-02T19:18:01+00:00

Yes, the best way to remove waterproof makeup up is to double cleanse using one of Sodashi’s Clay Cleansers.

Are Sodashi products safe to use during pregnancy and breastfeeding?2020-11-02T19:18:48+00:00

Yes, when you follow the directions for use on our packaging all Sodashi products and treatments are safe for use during pregnancy and breastfeeding. If you have any concerns we recommend that you consult your medical practitioner.

Can Sodashi products be used on babies and infants?2020-11-02T19:19:57+00:00

We recommend Sodashi’s Vitamin Rich Body Oil for babies and infants.  An unscented blend of nutrient-rich plant oils, it’s perfect for massage or adding to a bath rich to nurture and care for their skin.

Are Sodashi products safe to use if I have a nut allergy?2020-11-02T19:21:15+00:00

Nut allergies come in several forms.

If you have an allergy to peanuts only, Sodashi products are safe to use as they contain no peanut oil or traces of peanut oil.

A number of our products do contain nut oils. These include but are not limited to Almond, Macadamia and Hazelnut.  If you are allergic to these please read the list of ingredients carefully – every single ingredient is listed on the Sodashi label and on our website. We are extremely thorough with our processes – if a product does not contain an ingredient, there is no chance that it will be contaminated by nut-based ingredients.

A list of nut-free products is as below:

Brightening Face Drops, Cell Renewal Drops, Eye Lifting Gel, Recovery Skin Boost, Calming Skin Boost, Balancing Skin Boost, Skin Restore, Blemish Treatment, Body Balance Salt Therapy Exfoliant and Jojoba Bead Body Polish.

Are Sodashi products helpful for skin conditions such as Rosacea, Psoriasis, Eczema or Dermatitis?2020-11-02T19:24:41+00:00

If you suffer from a skin condition and are wondering which Sodashi or Samadara products might be helpful for you to use, we recommend that you give us a call on +61 (8) 9336 6837 or email us at info@sodashi.com.au so that we can get more of an understanding of your skincare needs and can give you tailored advice on which products to choose.

Or visit one of our amazing Sodashi spa partners and their expert therapists will be able to advise you on which Sodashi products will deliver the best results for your skin.

What do I do if my skin has a reaction to the product?2020-11-02T19:25:27+00:00

If you are not completely satisfied with your Sodashi product please contact us on +61 8 9336 6837 or refer to our returns page for more information.

What Sodashi products are best for treating pimples and blemishes?2020-11-02T19:27:58+00:00

The Blemish Treatment is a skin-perfector – a leave-on gel, it quickly and effectively treats blemishes and inflammation and helps to prevent and heal scarring.

We actually call it first aid in a bottle as it can be used on bites, cuts, and abrasions.

The color and aroma of my regular Sodashi products sometimes varies. Why is this?2020-11-02T19:28:50+00:00

The color and aroma of your regular Sodashi products may vary. This is because no two production batches are exactly the same as each natural ingredient differs slightly depending on the time of harvest; the soil, the climatic conditions, the air quality, all have an effect.

We celebrate these differences because they demonstrate our commitment to blending only the purest unadulterated natural ingredients to create our skincare products.

I still have so many questions to ask / feedback to give. What do I do?2020-11-02T19:30:16+00:00

We love nothing more than hearing from our wonderful customers. If you have any questions, thoughts or feedback please email us at info@sodashi.com  and we’ll get back to you as soon as we can.

Ordering & Shipping

How do I order my Sodashi products online?2020-11-02T19:36:25+00:00

Click on the products you wish to order, select the quantity then click on “add to cart”. You can add more of the same item by clicking on “add more” or if you wish to continue shopping click on “continue shopping”. When you have completed your order click on “go to checkout”. You will be taken to the Payment detail page where you select the payment method and where you can create an account with us by filling in your details.

How will I know that you’ve sent my products?2020-11-02T19:37:57+00:00

We’ll send you an order confirmation email once your order and payment has been received. We’ll then send you a second email confirming the completion and shipment of your order. If, for some reason, you have a problem receiving these emails, please contact us straight away at sales@sodashi.com

What if the product I wish to purchase is not available?2020-11-02T19:38:45+00:00

Occasionally, a product may be temporarily unavailable and we apologize for any inconvenience this may cause you.

Unavailable products will be displayed in red as ‘temporarily out of stock’. If this is the case, we encourage you to return to our website to purchase the product at a later time or send us an email to request a notification when the product is next available.

If my shipment arrives damaged, what should I do?2020-11-02T19:39:55+00:00

When your order arrives please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear and tear, however, if damage has occurred to the item(s) in your shipment, notify us immediately by email at info@sodashi.com or by phone on +61 8 9336 6837 (Monday through Friday 8.30 am to 4.30 pm (Western Standard Time) and provide your invoice number.

Can I cancel my order if I change my mind?2020-11-02T19:41:09+00:00

You may change or cancel your order as long as it has not yet been dispatched from our premises. You can check this by tracking your order using the link in your order confirmation email.

If your order has not been dispatched but payment has been processed, we can change the order or place a full refund on your credit card. Please contact us ASAP to avoid disappointment.

What are the charges for shipping and handling?2020-11-02T19:42:32+00:00

For all orders within Australia, a flat rate of $15.00 AUD applies. For orders over $199 AUD, shipping is free of charge. Most orders should be received within two to three working days from the date of dispatch. Additional time may be required for those areas outside a Central Business District. For international fees, please see our shipping page.

Does Sodashi ship internationally?2020-11-02T19:45:58+00:00

Yes, Sodashi ships products internationally except China. The reason we don’t export to China is that they have regulations that require all skincare products to be tested on animals. Until such time as those regulations are changed, we’ve made a decision not to export to the market as we have a strict no animal testing policy. Please see our shipping page for related costs.

What is Sodashi’s return policy?2020-11-02T19:44:09+00:00

We want you to be completely satisfied with your purchase. Please refer to our returns page for more information.

What are your promotion terms and conditions?2020-11-02T19:46:47+00:00

Unless otherwise specified, our conditions are as follows:


Offer is only available until the date specified and while stocks last. Offer not available in conjunction with any other offer. The offer is not exchangeable. Stock is strictly limited. Offer can only be redeemed once per customer for the duration of the promotion. Should a customer make multiple purchases during the promotion period only the first order will receive the complimentary gift. No rainchecks. Offer is not available for commercial use, and can only be redeemed on personal orders. Additional conditions and exclusions may apply.

Marketing

I am an influencer. How can I collaborate with Sodashi and how can I get in touch?2020-11-02T19:48:28+00:00

We do collaborate with social media influencers from time-to-time. If you are an influencer and feel that you a good fit with the Sodashi brand, please feel free to send an introduction and a link to your social media accounts through to marketing@sodashi.com.

Please note that all collaborations are at the discretion of Sodashi and will depend on the marketing initiatives we currently have running, suitability and available budget.

I offer Marketing Services. How can I get in touch?2020-11-02T19:49:47+00:00

We are always looking for new ways that we can let more people know about our products. If you do have an idea of how we can do this better, feel free to get in touch with marketing@sodashi.com.

However, please note that due to the large number of inquiries we receive, it may take us a week or so to respond.

Becoming a Sodashi Spa Partner and/or Stockist

I own/work for a Spa and would love to start using Sodashi in my business. How do I sign up?2020-11-02T20:21:48+00:00

The first step is to fill out one of our Spa Partner application forms. This can be found and printed off here. Once complete, please send this through to info@sodashi.com. Our team will review your application to ensure there is a fit between Sodashi and your Spa in order to make a final decision.

Once we have reviewed, we will get back to you with an answer as soon as possible.

I would love to stock Sodashi. How do I sign up?2020-11-02T20:22:27+00:00

We work with a range of beautiful retailers and are always happy to receive enquiries from potential stockists. If you feel you are a good fit to stock the Sodashi brand, please fill out one of our Stockist application forms. This can be found and printed off here.

Once complete, please send this through to info@sodashi.com. Our team will review your application to ensure there is a fit between Sodashi and your Spa in order to make a final decision.

Once we have reviewed, we will get back to you with an answer as soon as possible

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